Legal Notices & Policies
Important disclosures, liability notices, and legal policies governing the use of Hope Is At Home services.
The following notices apply to all visitors and clients of Hope Is At Home. Please read them carefully before using our services or submitting any information through this website.
Emergency Services Notice
Hope Is At Home is not an emergency service. If you or someone you know is experiencing a medical emergency, call 911 immediately. Do not use this website or contact forms to report a medical emergency.
No Doctor-Patient / No Treatment Relationship
RN consultations, care coordination, and all services provided by Hope Is At Home do not establish a physician-patient relationship and are not a substitute for medical diagnosis, treatment, or advice from a licensed physician. Clients should always consult their primary care provider or specialist for medical decisions. This is especially relevant for services including As-Needed Sick Visits and Chronic Disease Management.
Good Faith Referral Disclaimer
Hope Is At Home provides referrals to independent caregivers, home health aides, LPNs, RNs, physical therapists, and occupational therapists as a convenience to clients. All referrals are made in good faith; however, Hope Is At Home makes no representations or warranties, express or implied, regarding the qualifications, competence, licensure, or conduct of any referred provider. Hope Is At Home expressly disclaims any and all liability for the acts, omissions, negligence, or misconduct of any referred provider.
Geographic Service Area Limitation
Hope Is At Home provides services exclusively within the Western New York / Buffalo metropolitan area/surrounding areas. We do not provide services, consultations, or referrals outside this geographic region. Inquiries from outside our service area cannot be accommodated, and nothing on this website should be construed as an offer to provide services in other locations.
Privacy & HIPAA Notice
Health-related and personal information shared through this website — including through contact forms, consultation requests, and direct communications — is handled with strict confidentiality. Hope Is At Home is committed to protecting your personal and health information in accordance with applicable federal and New York State privacy laws, including applicable provisions of HIPAA. We do not sell, rent, or share your health information with third parties except as required to provide services or as required by law.
NYS DOH Compliance — Referral Service
Hope Is At Home operates as a home care referral service in compliance with New York State Department of Health regulations. We do not employ caregivers or operate as a licensed home care services agency (LHCSA). Caregivers referred have undergone background checks, verification of training and experience as well as personal references and are offered ongoing training and teaching. Hope Is At Home RNs provide independent consultation, assessment, and coordination services only.
Last updated: October 2026. These notices are subject to change. Continued use of this website constitutes acceptance of the current notices.